Last updated 12 September 2026.
These terms cover your use of the Zipply Now apps and website ("Zipply Now", "we", "us"). By placing an order you accept them. If you do not accept them, please do not order.
Zipply Now is a quick-commerce grocery service operating in Srinagar, Jammu & Kashmir, India. You can reach us at info@zipplynow.com or +91 9419410202.
You sign in with your mobile number or with Google. One account per person. We ask for your name, email address and mobile number because the rider needs to reach you and your receipt has to go somewhere; orders cannot be placed without them. Keep your phone and email secure — orders placed from your account are treated as yours. You can delete your account at any time from Account → Delete account; past orders are kept as tax records but no longer identify you.
Prices are those shown in the app at the time you order, and every bill is calculated by our own systems — the total you see before paying is the total you are charged. Delivery, handling and any other charge that applies to your order is itemised on that bill and on your invoice. We may change prices, fees and offers at any time, but never after you have placed an order.
You may pay cash on delivery, where offered, or online through our payment partner. We do not store your card or UPI details. If an online payment is taken and the order does not reach us, the payment is returned to you.
Delivery times shown in the app are estimates, not promises: traffic, weather and demand affect them. We deliver only within our published service area, to the address pinned on your order, and someone must be available to receive it. If an item turns out to be unavailable after you order, we will tell you and refund that item.
We do not sell anything we are not licensed to sell. Where the law requires an age check, our rider may refuse to hand over the item, and the order may be returned without refund of the delivery charge.
You may cancel before your order is dispatched. We may cancel an order — for example when no rider is available, an address is outside our area, or an item is out of stock — and we will tell you why. Refunds are reviewed by our team and returned to the method you paid with, usually within 5–7 working days. Our cancellation and replacement policies in the app form part of these terms.
Coins are a loyalty reward, not money. They have no cash value, cannot be transferred or withdrawn, and can be spent only against orders at the rate shown in the app at that time. We may change or withdraw coins, referral rewards and coupon offers, and we may cancel rewards obtained by abuse — such as fake accounts or self-referral. Each coupon carries its own conditions.
Reviews, photographs and messages you send us must be your own and about your own order. Our content policies apply, and we remove anything that breaks them.
We take care to deliver what you ordered, in good condition, on time. Where something goes wrong that is our fault, our responsibility is limited to the value of the affected order. Nothing in these terms limits rights you have under Indian consumer law.
We may update these terms. The version on this page at the time you order is the one that applies, and the date at the top tells you when it last changed.
These terms are governed by the laws of India, and the courts at Srinagar, Jammu & Kashmir have jurisdiction.